WOW. What a great way to get to see and hear about features of the MANY eReader devices out there without it costing an arm or a requiring a trip to a big box electronics store!
The Reference Services team just finished a whirlwind tour of eReaders and free downloads from the DPL eMedia page with a self-acclaimed "technophobe" staff member at the control panel. With CTC staffer "Squee" Mueller's instructions and exuberant encouragement we got through Overdrive Media Console and Adobe Digital Reader installs with little muss or fuss. It seemed the kind of process we actually COULD walk a customer through on the phone or at the Reference Desk on our own. And then to put the frosting on the cake, she downloaded to the Reference Folder on the shared drive WORD files with buttons boldly highlighted in red that say and show all the steps. This is just the thing that this somewhat technically challenged, visually-oriented old library dog will need to perform this trick and amaze and astound novice eMedia users. Abracadabra! And best of all, the files for specific formats of eMedia can be emailed to customers so they can refer to them, too. While this is a little like pulling the curtain aside and letting our customers see the little man operating the controls, I am very grateful for this vaulable tool to be able to share with our customers. Thank you to the real wizrds up in the Community Technology Center for creating the handouts, staff trainings and tech petting zoo and other opportunities to demystify the gadgets that are becoming such a big part of our lives. Bravo!!
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